Siccura – Private and Secure Digital Life

User Guide

We can help you with every step of using User Guide from installing and setting up your account to using the solution.

Sending Protected
Emails

Advanced Privacy Controls:
Granting and Modifying Access

Additional Security
Features

Receiving Protected
Emails

Step 1 - Purchase Siccura Mail Software:

Step 2 - Enter Promocode:

  • Enter the Promocode provided by the Siccura Support Team.
  • Click "Submit" to apply the code.

Step 3 - Specify Number of Users:

  • Enter the number of users you want to purchase licenses for.

Step 4 - Email and OTP Verification:

  • Provide your email address for the purchase.
  • Re-enter your email address to confirm.
  • You'll receive an OTP (One-Time Password) on your email address.
  • Enter the OTP and click "Verify OTP."

Step 5 - Purchase Confirmation:

  • You have now successfully purchased Siccura Mail accounts for the specified number of users.
  • Click "Proceed with Registration."

Step 6 - Registration Form:

  • Fill in the registration form with all the required details.

Step 7 - Submission:

  • After completing the form, click "Submit."

Step 8 - Software Download:

  • You will be redirected to the software download page.
  • Click on the "64bit" link to download the software.

Step 9 - Installation:

  • Check your Downloads folder for the software installation file.
  • Run the installation file to install Siccura Mail Software.

Sending Protected Emails

In this section, we will guide you through the process of composing and sending protected emails using Siccura Mail. Whether you’re using Windows, iOS, or Android, the steps for sending protected emails are quite similar. We’ll cover the common steps that apply to all platforms and highlight any variations as we move through the sections. Please note that if you are using the Outlook plugin, there might be slight differences, which we will address as we go along.

In Siccura Mail, users are categorised into two groups: Internal Siccura Users (within the same admin panel) and external recipients, which encompass two types:

  • Siccura Users from Other Admin Panels: These are users from different companies that are also using Siccura, and therefore are set up on different admin panels.
  • Non-Siccura Users: These are contacts who do not have a Siccura Mail account.

  • By default, Siccura users cannot send emails to non-Siccura users.
  • Sending emails to external recipients (which includes Siccura users from other admin panels and non-Siccura users) requires specific permissions.
  • Administrators have the ability to control whether a Siccura user can send emails to external recipients.
  • The "Grant rights to send external emails" setting can be configured by the administrator to either allow sending to all external Siccura users or to specify a positive list of recipients.

Let's delve into the details of these essential features and how to use them effectively.

  1. Compose Email: Click the "Compose" button to create a new email.
  2. Enter Recipient's Email: Enter the email addresses of the Siccura users
  3. Compose Email: Write your email content in the message box.
  4. Attach Files: If needed, attach files to the email.
  5. Send: Once you're satisfied with the email, click the "Send" button. The email will be sent to the Siccura users.
  6. Confirmation: Check your sent items; you'll notice a green lock on the sent email, and if you have attached files, they will have an extension “. siccura.html,” indicating that they're protected.

Note: For ease of identification, Siccura users from the same admin panel will be marked with an icon in the email suggestions.

  1. Compose Email: Click the "Compose" button to create a new email.
  2. Enter Recipient's Email: If you want to send an email to an external recipient, enter their email address in the appropriate field
  3. Permission Warning: If you receive a warning pop-up message stating "You are not allowed to send emails to external recipients," please contact your administrator to request the necessary permissions.
  4. Sending to Non-Siccura Users: If you have been granted the right to send emails to external recipients and you wish to send an email to a non-Siccura user, upon entering the email id, you'll notice a red lock icon next to the email suggestion, indicating that it's a non-Siccura user.
  5. Choose Protection: A pop-up will appear, asking if you want to protect this email. Toggle the button to "yes" to enable email protection.
  6. Default Option: By default, the option is set to “no”, and therefore the email will be sent without any form of protection, and you will not have control over its security.
  7. Enable Protection: If you want to protect the email, toggle the button to "yes."
  8. Reminder: Note that you'll be asked each time you enter a non-Siccura user's email if you want to send it protected or not.
  9. Compose Email: Write your email content in the message box.
  10. Attach Files: If needed, attach files to the email.
  11. Send: Once satisfied, click "Send." The email will be sent to the non-Siccura user.
  12. Confirmation: Check your sent items; you'll notice a green lock on the sent email, and if you have attached files, they will have an extension “. siccura.html,” indicating that they're protected.
  13. Sending to Siccura Users from Other Admin Panels: If you have been granted the rights to send emails to external recipients and want to send an email to a Siccura user from another admin panel, after entering the email id, you'll notice a green lock icon next to the email suggestion, indicating that it's an External Siccura user. (Repeat steps from 9 to 12 to send the email.)

While the process of sending secure emails is designed to be straightforward, you may encounter some issues along the way. Here are common troubleshooting scenarios and how to resolve them:

Issue: Permission Warning for External Recipients:
If you receive a permission warning "You are not allowed to send emails to external recipients," follow these step.
Troubleshoot Steps:

  • Contact your administrator to request the necessary permissions. Administrators have the ability to grant you the right to send emails to external recipients.

Issue: Red Lock Icon for Non-Siccura Users:
When entering the email address of a non-Siccura user, you notice a red lock icon next to the email suggestion, indicating that it's a non-Siccura user.

Troubleshoot Steps:

  • This indicates that you have been granted the right to send emails to external recipients. If you intend to send the email to a non-Siccura user, proceed with enabling email protection. If not, you can leave the default option (no protection) as it is.

Issue: Email Not Sent:
 If you encounter an issue where the email is not sent to the intended recipient, consider the following.
Troubleshoot Steps:

  • Ensure that you have entered the correct email address. Double-check the email address, and make sure there are no typos or errors. Also, ensure that the email server is functioning correctly on both ends.

Issue: Trouble with External Siccura Users:
When sending emails to Siccura users from other admin panels, you notice a green lock icon indicating an External Siccura user, but the email is not reaching the recipient.
Troubleshoot Steps:

  • Verify that you've entered the email address correctly, including the correct domain. If the issue persists, contact your administrator to ensure that the user from the other admin panel is properly configured to receive emails.

By being aware of these troubleshooting scenarios and their solutions, you'll have a smoother experience when sending secure emails to both Siccura and non-Siccura users, ensuring that your sensitive information remains protected.

Sealed Deliveries:
When you send an email with Siccura Mail, it's like sealing your message in an envelope. Only the person you've addressed can open it, and they can only read, not alter or forward, unless you say otherwise.

Unique Keys for Each Message:
Every email and attachment has its own special key. Think of it like a custom password ensuring only the right recipient can access it. Even if your email goes astray, it's still securely locked away.

Automatic Encryption during Sending:
When you send an email with attachments, Siccura Mail automatically encrypts the attached files. You'll notice a reassuring pop-up message that says 'Encrypting,' confirming that your attachments are being securely safeguarded every time you include an attachment.

Secure Attachment Format:
After sending, the attachments become encrypted and have the “. siccura.html extension.” This format ensures the continued security of your attached files throughout the email's journey.

In Siccura Mail, understanding who you're communicating with is crucial to ensuring the appropriate level of email protection. This section will guide you through identifying different types of users within the email suggestion field, understanding the icons that appear next to their email addresses, and how these indicators change based on the protection status of your emails.

1.Siccura Users from the Same Admin Panel:

  • When you enter the email address of a Siccura user from the same admin panel in the email suggestion field, you'll notice a corporate icon (indicating a user from your organisation) along with a green lock icon.
  • This combination of icons assures you that the recipient is a trusted Siccura user within your organisation, and emails sent to them are secure by default.

2.Siccura Users from Different Admin Panels:

  • For Siccura users from different admin panels (other companies), only the green lock icon appears in the email suggestion.
  • This indicates that the recipient is a Siccura user, albeit from a separate admin panel or organisation. The green lock assures you of secure communication.

3. Non-Siccura Users:

  • When entering the email address of a non-Siccura user in the email suggestion field, the initial appearance of the email id may have a red lock icon.
  • This red lock indicates that the recipient is not a Siccura user, and the email will be sent in an open, unencrypted format, providing you with a visual reminder to consider the privacy level.

4. Transition to Green Lock for Non-Siccura Users:

  • Once you send a protected email (with privacy permissions) to a Non-Siccura user, the red lock icon will change to a green lock icon in future email suggestions.
  • This indicates that the recipient has received a protected email from you before and is capable of receiving secured communications, making it easier for you to maintain privacy in future exchanges.

Understanding these icons and their variations ensures that you can confidently send protected emails to the right recipients. It's an important step in safeguarding the privacy of your communications while maintaining clarity about the recipients' Siccura Mail status.

Applying Privacy Permissions During Email Composition

This feature empowers you to set privacy permissions for both the email body and attachments of your emails before you hit send. Whether your message is intended for Siccura users or non-Siccura users, this capability ensures you have full control over who can forward, copy or print your communications. In this section, we’ll walk you through the simple steps to apply these privacy permissions, ensuring your sensitive information remains protected.

Before you proceed with applying privacy permissions during email composition, there are a few important points to keep in mind, including the default "view only" setting for email content and attachments. This section will help you understand the significance of this setting and guide you through the steps to apply the necessary privacy permissions, ensuring your sensitive information remains protected.

Default "View Only" Setting: By default, emails and attachments within Siccura are set to "view only" for recipients. This means that unless you apply specific privacy permissions, the email content can only be viewed, and the attached files can only be accessed without modification or sharing. It's essential to consider this starting point when you want to exert greater control over who can forward, print, or edit your communications.

Admin Configuration (UCP Rights): Ensure that your administrator has granted you UCP (Unlock Content Privacy) rights to apply privacy permissions (such as Forward/share, print, copy, and "Siccura Edit" for attachments) during email composition. If these rights haven't been enabled for your user account, you won't be able to set privacy preferences for your emails.

Permission Warnings: If you attempt to apply privacy permissions Such as Forward/share, print, copy etc) and your user account does not have the necessary rights, you'll receive a permission warning. The warning message will inform you that "You are not allowed to grant this permission." In such cases, please contact your administrator to request the appropriate permissions.

Keep in mind that without these specific privacy permissions, the email content will be set to "view only" by default. This means the recipients can only view the email content, and the sender won't be able to change this setting.

Recipient Platform Variations: It's important to note that when applying privacy permissions during email composition, the functionality of these permissions may vary slightly based on the recipient's platform. This variation encompasses differences across Windows, iOS, Android, and Outlook Plugin platforms. As you guide recipients through the process, be aware of the specific platform details to provide accurate information about how privacy permissions will work at the time of composing the email.

By keeping these key considerations in mind, you'll ensure a smoother experience while applying privacy permissions to your emails, and you'll be able to send secure messages as intended.

Instructions to send email with Privacy Rights: - Longer Version

  1. Click the "Compose" button to create a new email.
  2. Enter the email addresses of the intended Siccura and non-Siccura users. (Note: Enable protection when entering the email address of a non-Siccura user).
  3. Attach the files.
  4. On the email compose window, click on the vertical 3 dots The 3 dots appear after the send button.
  5. From the options, click on Set Content Privacy.
  6. Content privacy rights window will open and you will see the following options to choose from:
    1. All attachments and email body with a checkbox.
  • Select this option if you wish to provide privacy for both email contents and attachments.
  • When you check the checkbox, this indicates that the privacy settings will be applied to both email contents and attachments.

Upon checking the checkbox, a slider window will appear, displaying all the privacy options you've chosen before hitting the "Send" button.

  • The "View Only" toggle button will be enabled by default.
  • Choose the specific privacy permissions you want to apply, such as "Allow Forward/Share," "Allow Print," or "Allow Siccura Edit for attachments," and then click the "Apply" button at the top right to activate the privacy settings.
  • Click the "Send" button to send the email with the designated privacy rights for both the email body and attachments.
  1. Email body with an arrow button.
  • Select this option if you wish to apply privacy settings to the email contents, but not to attachments.
  • Click on the Arrow button next to the Email body option; a slider window will appear, displaying the privacy options you can activate before sending.
  • The "View Only" toggle button will be enabled by default.
  • Choose the specific privacy permissions you want to apply, such as "Allow Forward/Share," "Allow Print," and then click the "Apply" button at the top right to activate the privacy settings.
  • Click the "Send" buttonto send an email with the privacy rights applied only to the email contents.
  1. Only Email Attachments
  • You will see a list of email attachments/files that you have attached, with an arrow button (for example, if you have attached 2 files – Monthly Sales Report and MIS, both attachments will be listed).
  • Choose this option if you want to provide privacy only for the email attachments, not for the email body.
  • Click on the Arrow button next to the attachment's name; a slider window will appear, showing you all the privacy options, you can set before you hit send.
  • By default, the "view only" toggle button will be enabled.
  • Choose the privacy settings you want to apply, such as Allow Forward/Share, Allow Print, or Allow Edit, and click the Apply button on the top right; privacy will be activated.
  • Hit the "Send" button to send an email with the privacy rights given specifically for the email attachment.
  • Repeat the same process for any other email attachments.

Instructions to send email with Privacy permissions: - Shorter Version

  1. Click the "Compose" button to create a new email.
  2. Enter the email addresses of the intended Siccura and non-Siccura users. (Note: Enable protection when entering the email address of a non-Siccura user).
  3. Attach the files.
  4. On the email compose window, click on the vertical 3 dots The 3 dots appear after the send button.
  5. From the options, click on Set Content Privacy.
  6. Content privacy rights window will open and you will see the following options to choose from:
    • All Attachments and Email Body:Select this option to apply privacy rights to both the email body and attachments.".
    • Email Body Only:Choose this option to apply privacy settings exclusively to the email body, excluding the attachments
    • Only Email Attachments:Opt for this option to apply privacy settings solely to the email attachments, not affecting the email body.

          7. After making your selection in the previous step, you'll return to the content privacy rights window with the list of available privacy settings.

         8.Choose the specific privacy permissions you want to apply (you can select multiple options if necessary), such as 'Allow Forward/Share,' 'Allow Print,' or 'Allow Siccura Edit for attachments.' Then, click the 'Apply' button at the top right to activate the chosen privacy settings.".

        9.Click the "Send" button to send the email with the specified privacy settings, which will be applied to both the email body and attachments, based on your selection in step 6.

In this section, we'll address some common issues you may encounter while applying privacy permissions during email composition and provide solutions to resolve them.

Issue: Permission Warning Message:
When attempting to apply for privacy permissions, you receive a permission warning message stating "You are not allowed to grant this permission."

Troubleshoot Steps:

  • This warning indicates that your user account does not have the necessary rights to apply the selected privacy permissions. Therefore, you will need to contact your administrator to request the appropriate permissions. Once the necessary permissions are granted, you'll be able to apply the privacy settings as intended.

Issue: Inability to Change Default "View Only" Setting:
You want to change the default "view only" setting for email content and attachments, but you're unable to do so.
Troubleshoot Steps:

  • By default, emails and attachments within Siccura are set to "view only" for recipients. If you wish to change this setting, then apply specific privacy permissions (such as "Allow Forward/Share," "Allow Print," or "Allow Siccura Edit" for attachments) during email composition. This will override the default "view only" setting and grant recipients additional rights based on the selected privacy permissions.

Issue: Attachment Privacy Not Applied:
If you've selected specific privacy settings for email attachments, but they don't seem to be applied as expected:

Troubleshoot Steps:

  • Ensure that you've followed the steps to set privacy permissions for attachments accurately.
  • Double-check that you've chosen the desired privacy options before clicking the "Send" button.

Note for Outlook Plugin Users: Please note that in the Outlook plugin, privacy permissions can be applied after sending the email, rather than during the composition process.

Advanced Privacy Controls: Granting and Modifying Access

This feature empowers you to set privacy permissions for both the email body and attachments of your emails before you hit send. Whether your message is intended for Siccura users or non-Siccura users, this capability ensures you have full control over who can forward, copy or print your communications. In this section, we’ll walk you through the simple steps to apply these privacy permissions, ensuring your sensitive information remains protected.

Before you proceed with granting and modifying privacy permissions after sending emails, it's essential to be aware of certain key considerations. These points will help you navigate through the process effectively and ensure that you have the necessary permissions to manage privacy settings.

Admin Configuration (UCP Rights): To grant or modify privacy permissions for sent emails, your administrator must enable the necessary rights for your user account. The Unlock Content Privacy (UCP) rights are required to provide you with the ability to grant or modify access to recipients. If you don't have these rights enabled, you won't be able to adjust privacy preferences for sent emails.

Permission Warnings: When attempting to grant or modify privacy permissions, it's important to have the appropriate authorization. If you don't have the required rights to adjust privacy settings for a specific email, you will receive a permission warning "You are not allowed to grant this permission”. This warning message will indicate that you are not authorized to make the changes. In such cases, you should contact your administrator to request the necessary permissions.

Default Privacy Settings: Keep in mind that without specific privacy permissions granted, the default privacy settings will apply to the sent email. By default, emails and attachments are set to "view only" for recipients. This means that recipients can only view the email content, and attachments can be accessed without modification or sharing.

Recipient Platform Variations: It's important to note that while the process of granting and modifying privacy permissions remains consistent, the way these permissions’ function may vary slightly depending on the recipient's platform. This variation includes differences across Windows, iOS, Android, and Outlook Plugin platforms. As you guide recipients through these processes, be aware of the platform-specific details to ensure accurate information is provided.

By keeping these key considerations in mind, you'll ensure a smoother experience while applying privacy permissions to your emails, and you'll be able to send secure messages as intended.

Before you proceed to grant or modify privacy rights for an email body, please ensure you understand the variations in privacy permissions across different platforms.

  1. From your sent items, select the protected email for which you wish to grant or modify privacy rights.
  2. Click the three dots  icon located on the email body and choose "Reset Privacy Settings."
  3. A window will appear displaying a list of all recipients to whom the email was sent.
  4. Select the recipient for whom you intend to grant or modify privacy rights.
  5. Within the "Reset Privacy Settings" window, a slider will appear, showing available privacy rights options.
  6. Toggle the switch for the specific privacy rights you want to grant, such as "Allow Copy," "Allow Forward/Share," or "Disable Watermark." Click "Apply" to confirm your choices.
  7. You’ll see a notification appear confirming that the privacy settings have been activated.
  8. If you need to modify the privacy rights for a specific recipient later on, return to the "Reset Privacy Settings" option for the sent email, select the recipient, and adjust the toggles for privacy rights accordingly.
  9. This completes the process of granting or modifying privacy rights for the email body.
  1. From your sent items, select the protected email for which you wish to grant or modify privacy rights.
  2. Locate the email attachments for which you intend to provide privacy rights. Click on the three dots icon associated with the attachments, then select "Reset Privacy Settings."
  3. A window will appear displaying a list of all recipients to whom the email was sent.
  4. Choose the specific recipient for whom you want to reset privacy rights (grant or modify).
  5. A slider window will open with a list of available privacy rights you can assign.
  6. Toggle the button next to the desired privacy rights, such as "Allow Copy," "Allow Forward/Share," or "Allow Export." Once selected, click the "Apply" button.
  7. Upon successfully applying the privacy settings, you'll receive a toast message confirming their activation.
  8. If your email contains multiple attachments, repeat the process to assign privacy rights to each attachment.
  9. To modify privacy rights for a particular recipient, access the reset privacy settings from the three dots icon associated with the respective attachment in the sent mail. Select the recipient and adjust the privacy rights by toggling the buttons as needed
  10. This concludes the process for granting or modifying privacy settings for the email attachments.

In this section, we address common issues that users might encounter while attempting to grant or modify privacy permissions for sent secure emails. Below are solutions to help you troubleshoot and resolve these issues effectively:

Issue: Unauthorised Access:
 When trying to grant or modify privacy permissions, you receive a message indicating that “you are not allowed to grant this permission”.

Troubleshoot Steps:

  • Ensure that your administrator has enabled the Unlock Content Privacy (UCP) rights for your user account. If you still encounter this issue, contact your administrator to request the appropriate permissions.

Issue: Missing Recipients:
Recipients are missing from the list when attempting to reset privacy settings.
Troubleshoot Steps:

  • Double-check that you're accessing the reset privacy settings for the correct email. If recipients are still missing, ensure that the email was successfully sent to those recipients. If the issue persists, please contact Siccura Support team.

Issue: Privacy Settings Not Applying:
After applying privacy settings, recipients are still able to perform actions not allowed by the granted permissions.

Troubleshoot Steps:

  • Verify that you have correctly toggled the desired privacy rights. Make sure you're applying the settings to the correct email body or attachment.
  • If the problem persists, try reapplying the settings and ensure that you're clicking the "Apply" button to confirm changes.

Issue: Incomplete Activation Message:
The toast message confirming the activation of privacy settings doesn't appear after applying changes.

Troubleshoot Steps:

  • Ensure that you have a stable internet connection. If the problem persists, try refreshing the page or application. If you continue to experience issues, log out and log back in, then attempt to apply the privacy settings again.

Issue: Platform-Specific Differences:
 The process of granting and modifying privacy permissions may vary slightly across different platforms.

Troubleshoot Steps:

  • Since platform-specific variations may exist, it's essential to refer to the guide carefully for detailed information on how privacy permissions function on that particular platform.
  • Be aware of these differences to provide accurate guidance to recipients.

By addressing these common issues, you'll be better equipped to navigate the process of granting and modifying privacy permissions effectively, ensuring that your secure emails remain protected and accessible only to the intended recipients.

Additional Security Features

Self-Destruct: Enhancing Email Privacy

In this section, we’ll delve into the powerful Self-Destruct feature of Siccura Mail, merging privacy with innovation. With self-destruct, you can empower your emails and their attachments to vanish automatically after they’ve been read or viewed. This proactive approach ensures that your sensitive information remains under your control, even after it’s been shared. Dive into the details of how to apply self-destruct settings separately for both email content and attachments, adding an extra layer of security to your communications.

  1. Compose a New Email: Start by clicking the "Compose" button to create a new email.
  2. Enter Recipients: Enter the email addresses of the intended recipients, whether they are Siccura or non-Siccura users. Note that you should enable protection when entering the email address of a non-Siccura user.
  3. Attach Files: Attach any necessary files to the email.
  4. Access Privacy Options: In the email composition window, click on the vertical three dots button. This button is located after the send button.
  5. Select Content Privacy: From the options that appear, choose "Set Content Privacy."
  6. Choose Self-Destruct Settings: The content privacy rights window will open, presenting you with the following options:
           6.1 All Attachments and Email Body: Select this option if you want to apply self-destruct to both the email body and its attachments.
           6.2 Email Body Only: Opt for this option if you want self-destruct to apply only to the email body and not the  attachments.
           6.3Only Email Attachments: If you want to apply self-destruct exclusively to the email attachments and not the email body, choose this option.
  7. Enable Self-Destruct: After making your selection in the previous step, you'll see the content privacy rights window again. This time, enable the "Self-Destruct" toggle button.
  8. Set Timer: You will be prompted to set a timer for self-destruction. Click on the "Set Time" button to view available timer options.
  9. Choose Time Interval: Choose the desired time interval for self-destruction (e.g., 5 seconds, 1 minute, etc.).
  10. Apply Timer: Click "Close" to return to the "Set Self-Destruct" window, then click "Apply" to confirm the self-destruct settings.
  11. Confirmation: A toast message will appear, confirming the activation of self-destruct.
  12. Automatic Self-Destruction: The selected email and its attachments will self-destruct after the specified time interval once they are read or viewed by the recipient(s).

By following these steps, you'll be able to apply self-destruct settings to your email content and attachments before sending them, enhancing the security and control over your sensitive information.

  1. Access Sent Items: Navigate to the "Sent Items" folder.
  2. Select Email: Locate and select the protected email for which you want to set self-destruct after sending.
  3. Access Options: Click on the vertical three dots icon associated with the email body to access the options menu.
  4. Choose Reset Privacy Settings: From the menu, click the "Reset Privacy Settings" option.
  5. Recipient Selection: A window will appear displaying the list of recipients to whom the email was sent. Select the specific recipient(s) for whom you want to enable self-destruct.
  6. Self-Destruct Settings: After selecting the recipient, you will be redirected to the "Reset Privacy Settings" window. Inside this window, you will find the "Self-Destruct" option accompanied by a toggle button.
  7. Enable Self Destruct: Enable the toggle button for the "Self-Destruct" option.
  8. Set Timer: You will be prompted to set a timer for self-destruction. Click on the "Set Time" button to view available timer options.
  9. Choose Time Interval: Choose the desired time interval for self-destruction (e.g. 5 seconds, 1 minute, etc.).
  10. Apply Timer: Click "Close" to return to the "Set Self-Destruct" window, then click "Apply" to confirm the self-destruct settings.
  11. Confirmation: A notification will appear confirming the activation of self-destruct.
  12. Automatic Self-Destruction: The email body will self-destruct after the specified time interval once they are read or viewed by the recipient(s).

By following these steps, you can effectively set the self-destruct feature after sending an email, adding an extra layer of security to your communication.

  1. Access Sent Items: Navigate to the "Sent Items" folder.
  2. Select Email: Locate and select the protected email with attachments for which you want to set self-destruct.
  3. Locate the Attachment: Locate and select the protected email attachment(s)for which you want to set self-destruct.
  4. Choose Reset Privacy Settings: Click on the three dots icon associated with the attachments, then select "Reset Privacy Settings."
  5. Recipient Selection: A window will appear displaying the list of recipients to whom the email was sent. Select the specific recipient(s) for whom you want to enable self-destruct.
  6. Self-Destruct Settings: After selecting the recipient, you will be redirected to the "Reset Privacy Settings" window. Inside this window, you will find the "Self-Destruct" option accompanied by a toggle button.
  7. Enable Self Destruct: Enable the toggle button for the "Self-Destruct" option.
  8. Set Timer: You will be prompted to set a timer for self-destruction. Click on the "Set Time" button to view available timer options.
  9. Choose Time Interval: Choose the desired time interval for self-destruction (e.g., 5 seconds, 1 minute, etc.).
  10. Apply Timer: Click "Close" to return to the "Set Self-Destruct" window, then click "Apply" to confirm the self-destruct settings.
  11. Confirmation: A notification will appear confirming the activation of self-destruct. 
  12. Automatic Self-Destruction: The selected email attachment(s) will self-destruct after the specified time interval once they are viewed by the recipient(s).

Note: Irreversible Self-Destruct Setting:

Once the Self-Destruct setting is applied, it cannot be reversed or modified. After the timer has been set and the self-destruct feature is activated, the content will be automatically deleted after the specified time interval. If you attempt to disable or change the self-destruct setting, you will receive a warning message stating "This privacy cannot be changed."  Therefore, exercise caution when applying the self-destruct feature to ensure that it aligns with your communication needs and intentions.

By following these steps, you can seamlessly enhance the security of your communication by setting self-destruct for specific attachments after sending an email.

If you encounter any issues while using the Self-Destruct feature in Siccura Mail, refer to the following troubleshooting tips to resolve common problems:

Issue: Incorrect Time Interval:
The self-destruct timer is set to an incorrect time interval.

Troubleshoot Steps:

  • When setting the time interval, carefully select the desired duration from the available options. Double-check your selection before clicking the "Apply" button.

Issue: Self-Destruct Not Working After Reading:

Troubleshoot Steps:

  • The email or attachment does not self-destruct even after being read by the recipient. Verify that the recipient has indeed opened the email or attachment.

Issue: Inability to Change Self-Destruct Settings:
You are unable to change or disable the self-destruct setting after it has been applied.

Troubleshoot Steps:

  • Note that once the self-destruct setting is activated, it cannot be reversed. Before setting the self-destruct, carefully consider the timer and other options.

Issue: Incorrect Recipient Selection:
Self-destruct is not activating for specific recipients as intended.

Troubleshoot Steps:

  • Verify that you've correctly selected the recipient(s) for whom you want to enable self-destruct.
  • Make sure you've applied self-destruct settings separately for email body and attachments, if required.
  • Confirm that you've clicked the "Apply" button after setting the self-destruct timer.

Issue: Not Receiving Confirmation Message:
You're not getting a toast message confirming the activation of self-destruct.

Troubleshoot Steps:

  • Wait for a few moments; sometimes, toast messages might be delayed.
  • Confirm that you've applied the self-destruct settings correctly and clicked the "Apply" button.

Issue: Self-Destruct Not Triggering:
Self-destruct is not occurring as expected even after the specified time interval has passed.
Troubleshoot Steps:

  • Make sure the recipient has opened and viewed the email or attachments.
  • Check if there's any delay in the activation of the self-destruct due to network issues; give it a little more time.

Issue: Attachments Not Self-Destructing:
Attachments do not self-destruct even after the specified time.

Troubleshoot Steps:

  • Verify that the recipient has indeed opened the attachment(s). If you're still experiencing difficulties after trying the solutions above, please reach out to our support team for further assistance.

Remember, the Self-Destruct feature aims to enhance the security of your communications, but understanding its behaviour and settings is essential for a seamless experience.

Set Expiry Limits for Email Body and Attachments: Enhancing Data Control

In this section, we’ll explore the powerful Expiry feature of Siccura Mail, designed to provide you with enhanced control over the lifespan of your emails and attachments.

With the Expiry feature, you can set specific date and time limits for the availability of your messages, ensuring that they remain accessible only within the defined timeframe. This proactive approach allows you to add an extra layer of security to your communications by automatically limiting access, irrespective of whether the email or its attachments have been read or viewed.

Let’s dive into the details of how to apply expiry limits both before and after sending an email, ensuring that your sensitive information remains protected and your privacy preferences are respected.

  1. Compose a New Email: Start by clicking the "Compose" button to create a new email.
  2. Enter Recipients: Enter the email addresses of the intended recipients, whether they are Siccura or non-Siccura users. Note that you should enable protection when entering the email address of a non-Siccura user.
  3. Attach Files: Attach any necessary files to the email.
  4. Access Privacy Options: In the email composition window, click on the vertical three dots button. This button is located after the send button.
  5. Select Content Privacy: From the options that appear, choose "Set Content Privacy."
  6. Choose Set Expiry Settings: The content privacy rights window will open, presenting you with the following options:
    • All Attachments and Email Body: Opt for this if you want to set an expiry limit for both the email body and its attachments.
    • Email Body Only: Choose this option to apply expiry only to the email body, not the attachments.
    • Only Email Attachments: If you intend to set expiry exclusively to the email attachments and not the email body, choose this option.
  7. Enable Set Expiry: After making your selection in the previous step, you'll see the content privacy rights window again. This time, enable the "Set-Expiry" toggle button.
  8. Select Date: Pick a date using the provided calendar for when you want the email to expire.
  9. Select Time: Choose the specific time for expiry
  10. Apply Settings: Click "Close" to return to the "Set Expiry" window, then click "Apply" to confirm the Set Expiry settings.
  11. Confirmation: A notification message will appear confirming the activation of expiry. 
  12. Automatic Expiration: Regardless of whether the email and attachments are read/viewed, they will expire at the set date and time.
  1. Access Sent Items: Navigate to the "Sent Items" folder.
  2. Select Email: Locate and select the protected email for which you want to set self-destruct after sending.
  3. Access Options: Click on the vertical three dots icon associated with the email body to access the options menu.
  4. Choose Reset Privacy Settings: From the menu, click the "Reset Privacy Settings" option.
  5. Recipient Selection: A window will appear displaying the list of recipients to whom the email was sent. Select the specific recipient(s) for whom you want to enable Set Expiry.
  6. Set Expiry Settings: After selecting the recipient, you will be redirected to the "Reset Privacy Settings" window. Inside this window, you will find the "Set Expiry" option accompanied by a toggle button.
  7. Enable Set Expiry: After making your selection in the previous step, you'll see the content privacy rights window again. This time, enable the "Set-Expiry" toggle button.
  8. Select Date: Pick a date using the provided calendar for when you want the email to expire.
  9. Select Time: Choose the specific time for expiry
  10. Apply Settings: Click "Close" to return to the "Set Expiry" window, then click "Apply" to confirm the Set Expiry settings.
  11. Confirmation: A notification message will appear confirming the activation of Expiry. 
  12. Automatic Expiration: Regardless of whether the email body is read, it will expire at the set date and time.
  1. Access Sent Items: Navigate to the "Sent Items" folder.
  2. Select Email: Locate and select the protected email with attachments for which you want to set self-destruct.
  3. Locate the Attachment: Locate and select the protected email attachment(s) for which you want to set self-destruct.
  4. Choose Reset Privacy Settings: Click on the three dots icon associated with the attachments, then select "Reset Privacy Settings".
  5. Recipient Selection: A window will appear displaying the list of recipients to whom the email was sent. Select the specific recipient(s) for whom you want to enable Set Expiry.
  6. Set Expiry Settings: After selecting the recipient, you will be redirected to the "Reset Privacy Settings" window. Inside this window, you will find the "Set Expiry" option accompanied by a toggle button.
  7. Enable Set Expiry: After making your selection in the previous step, you'll see the content privacy rights window again. This time, enable the "Set-Expiry" toggle button.
  8. Select Date: Pick a date using the provided calendar for when you want the email to expire.
  9. Select Time: Choose the specific time for expiry
  10. Apply Settings: Click "Close" to return to the "Set Expiry" window, then click "Apply" to confirm the Set Expiry settings.
  11. Confirmation: A notification message will appear confirming the activation of expiry. 
  12. Automatic Expiration: Regardless of whether the email attachment is viewed, it will expire at the set date and time.

Note: Irreversible Set-Expiry Setting

Once the expiry limit has been set, it cannot be reversed or modified. This irreversible action ensures that the email and its attachments will expire at the designated date and time, regardless of whether they have been read or viewed. Please be cautious when applying this setting, as it cannot be changed once activated.

While the Expiry feature in Siccura Mail is designed to work seamlessly, you might encounter occasional issues. Here are some troubleshooting steps to address common problems:

Issue: Expiry settings are not being applied
Troubleshooting Steps:

  • Check Internet Connection: Ensure that you have a stable internet connection.

Issue: Email expiration date and time are incorrect.
Troubleshooting Steps:

  • Check System Time: Make sure your device's date and time settings are accurate. Incorrect system time can result in expiry settings not aligning with your intended date and time.
  • Time Zone Differences: If recipients are in different time zones, consider this when setting the expiry time. The email might expire earlier or later than expected due to time zone differences.

Issue: Expiry settings are not activating after email is sent.
Troubleshooting Steps:

  • Check Settings: Review your Sent Items to ensure that you've correctly applied the expiry settings for the intended recipients. Follow the steps in the user guide to ensure proper configuration.

Issue: Unable to modify or cancel expiry settings after activation.
Troubleshooting Steps:

  • Irreversible Nature: Keep in mind that once the expiry settings are activated, they cannot be reversed or modified. This is a deliberate security feature to ensure that the expiration takes place as intended.
  • Create a New Email: If you need to modify the expiry settings, consider composing a new email with the desired expiry settings and sending it to the recipients.

If you're still encountering difficulties with the Expiry feature despite following these troubleshooting steps, don't hesitate to reach out to our support team for further assistance. They'll be more than happy to help you resolve any issues you're facing.

Revoke Access Revoke Access: Regain Control Over Sent Emails and Attachments

In this section, we’ll introduce you to the powerful “Revoke Access” feature in Siccura Mail, designed to provide you with unparalleled control over your sent emails and their attachments.

With this feature, you can confidently rectify unintended attachments or revoke access to entire emails, ensuring that your communication remains accurate and secure.

Whether you’ve sent an email with the wrong attachment, realized you’ve shared sensitive information with the wrong recipient, or simply want to limit access to a particular email, Siccura’s “Revoke Access” empowers you to retract content even after it’s been sent.

Dive into the details of how to seamlessly reclaim control over your emails and attachments, adding an extra layer of assurance to your communication.

  1. Access Sent Items: Navigate to the "Sent Items" folder.
  2. Select Email: Locate and select the protected email that you want to revoke access for.
  3. Access Options: Click on the vertical three dots icon associated with the email body to access the options menu.
  4. Choose Reset Privacy Settings: From the menu, click the "Reset Privacy Settings" option.
  5. Recipient Selection: A window will appear displaying the list of recipients to whom the email was sent. Select the specific recipient from whom you want to revoke email access.
  6. Revoke Access Settings: After selecting the recipient, you will be redirected to the "Reset Privacy Settings" window. Inside this window, you will find the "Revoke Access" option accompanied by a toggle button.
  7. Enable Revoke Access: Enable the "Revoke Access" toggle button.
  8. Confirmation: A notification message will appear confirming the activation of revoke access.
  9. Revoke Completed: The email body will be immediately revoked and will become inaccessible for the selected recipient.
  1. Access Sent Items: Navigate to the "Sent Items" folder.
  2. Select Email: Locate and select the protected email with attachments for which you want to revoke access.
  3. Locate the Attachment: Find and select the protected email attachment(s) you want to revoke.
  4. Choose Reset Privacy Settings: Click on the three dots icon associated with the attachments, then select "Reset Privacy Settings."
  5. Recipient Selection: A window will appear displaying the list of recipients to whom the email was sent. Select the specific recipient from whom you want to revoke the email attachment.
  6. Revoke Access Settings: After selecting the recipient, you will be redirected to the "Reset Privacy Settings" window. Inside this window, you will find the "Revoke Access" option accompanied by a toggle button.
  7. Enable Revoke Access: Enable the "Revoke Access" toggle button.
  8. Confirmation: A notification message will appear confirming the activation of Revoke Access. 
  9. Revoke Completed: The email attachment will be revoked immediately and will be inaccessible.

Note: Irreversible Revoke Access Setting

Once the access to an email body or attachment has been revoked, it cannot be restored or re-granted. This irreversible action ensures that the email content or attachment will be immediately inaccessible for the selected recipient(s). Please exercise caution when using this feature, as the revocation cannot be reversed once activated.

While using the "Revoke Access" feature in Siccura Mail, you might encounter some scenarios that require your attention. Below are common issues and their possible solutions:

Issue: Unable to Find Recipient: you're unable to locate a specific recipient when trying to revoke access.
Troubleshoot Steps:

  • Double-check if the email was sent to the intended recipient. Only sent emails will display recipients for revocation.

Issue: Toggle Button Doesn't Work: There might be a small glitch or technical hiccup.
Troubleshoot Steps:

  • Try reopening the email. Then, attempt to enable the "Revoke Access" toggle button again.

Issue: Didn't Get Confirmation Message: Network problems or steps not followed accurately.
Troubleshoot Steps:

  • Check your internet connection. Make sure you followed the "Revoke Access" steps correctly. If the problem persists, try the action again.

Issue: Some Recipients Still Have Access: Incorrect recipients selected for revocation.
Troubleshoot Steps:

  • Review the list of recipients you've chosen to revoke access from. Ensure you've selected only the intended ones.

Issue: Delay in Revocation: Occasionally, there might be a slight delay in the process.
Troubleshoot Steps:

  • Wait for a moment to see if the access revocation takes effect. If the content remains accessible longer than expected, you can get in touch with Siccura Support.

Issue: Can't Undo Revocation: This is designed for privacy and security.
Troubleshoot Steps:

  • Before confirming any revocation, double-check your actions. Once you confirm, it's irreversible.

Issue: Attachments Still Accessible: You might have selected the wrong attachment.
Troubleshoot Steps:

  • Make sure you're trying to revoke the correct attachment. If the problem persists, consider reaching out to Siccura Support for help.

If you come across any issues not covered here or if the troubleshooting steps don't resolve the problem, feel free to contact Siccura Support. Their experts are available to provide guidance and solutions for any technical challenges you might face while using the "Revoke Access" feature.

Remember, "Revoke Access" actions are irreversible, so take your time to consider your choices before confirming any changes.

Receiving Protected Emails

When working with Siccura Mail, users can distinguish between protected and open emails by recognising specific lock icons. These icons provide an intuitive visual cue, making it easy to differentiate between emails sent by Siccura users and Non-Siccura users.

  • Siccura User's Email (Protected): Emails received from other Siccura users and Non-Siccura users (if they have replied to protected email) will display a green lock icon. This indicates that the email is protected and its content remains secure.
  • Non-Siccura User's Email (Open): Emails from Non-Siccura users will feature a red lock icon, signifying that the email is open and its content is not protected.

Viewing and Decrypting Protected Emails

  • Windows 10/IOS/Android: Siccura users can conveniently view the email content directly within the email body.
  • Windows 11: For Siccura users on Windows 11, the email content won't be visible in the email body. Instead, users can open the email in the email reader window by double-clicking on it to access the content securely.

In the Outlook plugin, viewing and decrypting protected emails involves a slightly different process to ensure enhanced security.

Follow these steps to access and view the content of a protected email within the Outlook plugin:

  • Identify the Protected Email: When you receive a protected email, you'll notice that the email body remains unreadable due to its protected status.
  • Access the Email: To view and decrypt the protected email, you have two options. Double-click on the email from your email list view, or you can click on the "Open in Siccura" tab located above the email list view.
  • Siccura Viewer: Once you initiate the process, the email will open in the Siccura Viewer interface.
  • View Protected Content: With the email now open in the Siccura Viewer, you can securely access and view the protected content of the email body.

By following these steps, you can easily open and view protected emails received from Siccura users within the Outlook plugin.

Reply and Reply All from Siccura (All Platforms)

The “Reply” and “Reply All” functionalities are essential components of email communication. Siccura Mail offers these features with an added layer of security to ensure the confidentiality of your conversations.

When responding to emails received within Siccura, both the “Reply” and “Reply All” functionalities are consistent across all platforms (Desktop, iOS, Android). However, there are key considerations to keep in mind:

Prohibition on Adding New Recipients: While replying or replying all, users are restricted from adding new recipients in the "To," "Cc," and "Bcc" fields.

Recipient Warning (Outlook): If a user attempts to add new recipients, recipients using Outlook will receive a warning message indicating that the sender is prohibited from adding new recipients for security reasons.

Uneditable Fields (Siccura): In Siccura's independent client, the "To," "Cc," and "Bcc" fields will be uneditable. This guarantees that no new recipients can be added, maintaining the email's intended security.

When using the Siccura independent client to reply or reply all, the process is straightforward, with a notable aspect:

Automatic Protection for Non-Siccura Recipients: When replying to an email from a non-Siccura user (an open email), your reply will automatically be sent as a protected email by default. This ensures that all communication with non-Siccura users remains secure.

Replying or replying all from the Outlook plugin involves a distinct process. Here's how it works:

  1. Open the Email for Reply: To reply or reply all, double-click on the protected email body. This action will open the email in the Siccura viewer.
  2. View in Outlook Viewer: After clicking on "Reply" or "Reply All," the email will open in the Outlook viewer. However, due to security reasons, the protected email content of the trailing message will not be visible.
  3. Protection Notice: Instead of the protected email content, you'll see a message informing you that the trailing part of this email which you have opened in the reply window has been protected by the email owner and therefore is not available for view in the reply, reply all and forward window as the protection of that part of the message would be lost. If you want to view the trailing message, please open the original email which should be protected.
  4. Protected Trailing Email Content: After replying and sending the email, the trailing email content will be encrypted, ensuring the protection of your communication.
  5. Verification of Sent Responses: To verify the protection of your sent email, go to your sent items, double-click on the email you've sent, and open it in the viewer. You'll see the trailing email content displayed securely.
  6. Automatic Protection for Non-Siccura Recipients: When replying to an email from a non-Siccura user (an open email), your reply will automatically be sent as a protected email by default. This ensures that all communication with non-Siccura users remains secure.
  7. Furthermore, when replying to an open email (received from a non-Siccura user), your response will also be sent as a protected email by default.

This completes the process of replying and replying all from the Siccura Outlook plugin, ensuring the security and privacy of your communication.

Requesting Privacy Rights for Protected Emails from Siccura

In this section, we’ll guide you through the universal process of requesting privacy rights for protected emails within Siccura Mail. Whether you’re using the desktop application, Outlook plugin, or a mobile device, the steps for requesting privacy rights and resets remain consistent across all platforms. This ensures a seamless experience for Siccura users.

When you receive a protected email, it’s important to ensure that the appropriate privacy rights are granted to access its content and attachments. If you find that the desired privacy rights haven’t been assigned, you have the option to request them from the administrator or co-owner, if applicable. The administrator holds the authority to review and determine whether to accept or reject your privacy request, granting you the desired level of access.

Furthermore, the flexibility extends to the fact that you can request different privacy rights for the email body and attachments separately. This gives you precise control over the level of access you need, enhancing your ability to work securely with the content you receive. Let’s explore how this process works and how you can effectively request privacy rights and resets, irrespective of your platform.

Before proceeding to request privacy rights for protected emails, it's essential to verify the privacy rights that have been assigned to you for the email body and attachments. Follow these steps:

  1. Locate the Email: Find the email you wish to review the assigned privacy rights for within your inbox.
  2. Distinguish Between Content and Attachments: Note that privacy rights can differ for the email body and each attachment, depending on the granted rights.
  3. Check Email Body Privacy Rights: To review privacy rights for the email body, click the three dots next to the email body in the list view.
  4. Request Privacy Reset: Select "Request Privacy Reset" from the provided options.
  5. Privacy Status Window: A window will open showing the status of granted and pending privacy rights. This window has two sections: "Content Privacy – Given" and "Content Privacy – Request."
  6. Content Privacy – Given: This section lists the granted privacy rights, each with an enabled toggle button. If no rights have been granted, a message will indicate "You have no privacy rights given for this content."
  7. Content Privacy – Request: This section displays the privacy rights that have not yet been granted. You can request these rights.
  8. Checking Attachment Privacy Rights: Similarly, to view privacy rights for specific attachments, click the three dots next to the attachment, and select "Request Privacy Reset." You'll find the granted and pending rights in the "Content Privacy – Given" and "Content Privacy – Request" sections.

This completes the process of reviewing the granted and pending privacy rights for both the email body and attachments.

As a Siccura user, you have the capability to request privacy rights for both email bodies and attachments. Here's how:

  1. Initiate Request: Click the three dots next to the email body or attachment, and choose "Request Privacy Rights."
  2. Request Privacy Reset Window: The "Request Privacy Reset" window will open.
  3. Privacy Rights Sections: Within this window, you'll see two sections:
    • Content Privacy – Given: This section lists the currently granted rights.
    • Content Privacy – Request: Here, you'll find the privacy rights not yet granted.
  1.  
  2. Enable Desired Rights: To request specific rights, toggle the button against the privacy option you seek, such as "Allow Copy" or "Allow Edit" (for attachments).
  3. Proceed with Request: Click the "Request" tab at the top of the window.
  4. Admin and Co-owner Details: A new window will display the owner of the content. If you've been assigned a co-owner, their name will also be visible, along with a toggle button.
  5. Requesting from Admin and Co-owner: The process for requesting from the admin and co-owner is mostly the same, with a key difference: the co-owner can grant only the rights allowed by the admin.
  6. Applying Changes: After enabling the toggle button next to the desired owner's name, click "Apply." You'll be prompted to provide notes explaining your privacy rights request – ensure you provide accurate notes.
  7. Save and Upload: Upon entering your notes, click "Save." A pop-up will indicate that the system is preparing to upload your request.
  8. Request Status: Once your request is uploaded, you can check its status under the "Privacy Request" icon in the top menu. Navigate to "Sent" to view your sent privacy requests.
  9. Reviewing Requests: The "Sent" tab displays your privacy requests with date and time stamps, allowing you to track your requests.
  10. Received Requests (Co-owner): If you're a co-owner, the "Received" tab will show requests you've received (details covered in a subsequent section).
  11. Admin's Action Notification: Notifications will inform you of the administrator's actions on your privacy request, including acceptance or rejection.
  12. Privacy Rights Updates: Upon reviewing the email body or attachment, the granted privacy rights will be shown under "Content Privacy – Given," while rejected rights will be indicated in "Content Privacy – Not Given."

By following these steps, you can effectively request and track the privacy rights for both email bodies and attachments within Siccura Mail.

Please Note: Some privacy rights might function differently based on the platform you are using. For more details on how specific privacy rights work on different platforms, please refer to the "User Guide" section.

In this section, we'll address potential challenges that you might encounter while requesting privacy rights for protected emails within Siccura Mail. While the process is designed to be intuitive and consistent, there are instances where issues might arise. We've compiled troubleshooting tips and solutions to help you navigate through any obstacles, ensuring a smooth experience when requesting privacy rights for both email bodies and attachments

Privacy Request Not Being Processed:
Your privacy request seems to be stuck in a processing state and isn't progressing.

Troubleshoot Steps:

  • Check Network Connection: A slow or unstable network connection can delay request processing. Ensure you have a stable internet connection and try again.
  • Retry After a While: If the system is experiencing heavy usage, your request might be delayed. Wait for some time and then retry your request.

Viewing Protected Emails and Attachments as a Non-Siccura User

When a Siccura user sends a protected email to a non-Siccura user, the recipient will receive an email template notifying them that the email and its contents are protected. The body of the email is also treated as a protected attachment named “Email_Body.siccura.html“.

Before proceeding to view the protected email body and attachments, non-Siccura users should be aware of the following key considerations:

Siccura Lite Application: To decrypt and access the protected email content, non-Siccura users are required to download the Siccura Lite application.

To decrypt and view the protected email body and attachments as a non-Siccura user, follow these steps based on your device:

Using Android/iOS

  1. Download Siccura Lite: Go to your device's App Store (iOS) or Google Play Store (Android), search for "Siccura Lite," and install the application.
  2. Access and Download: Open your email application and locate the email received from the Siccura user. Download the attached "Email_Body.siccura.html" file and any other attachments.
  3. Open Siccura Lite: Launch the Siccura Lite application on your device and click on Agree and Continue.
  4. Configure Your Email: Click on Configure your email to configure the email on which you received the protected message within the Siccura Lite application.
  5. Add Email ID: Click on the "Add Account" to enter the email address and click on Get OTP. An OTP (One-Time Password) will be sent to your registered email.
  6. Verify OTP: Check your email for the OTP, enter it in Siccura Lite, and click "Submit."
  7. Import Attachment: Once verified, click the “Import” tab" Choose the encrypted email attachment you downloaded earlier.
  8. Decrypt Email Body: Tap on the imported email attachment. The email body will decrypt, and you can read the message securely within Siccura Lite.
  9. Repeat for Attachments: For each attachment, follow the same process: import the attachment, tap on it to decrypt, and view its content.

For a video tutorial demonstrating watch the instructional videos:
Android Users - Click here

IOS Users - Click here

Using Desktop

  1. Download Siccura Lite: Visit the official Siccura website and navigate to the "Downloads" section. Download the Siccura Lite application compatible with your operating system (Windows/Mac) and install it.
  2. Access and Download: Open your email application and locate the email received from the Siccura user. Download the attached "Email_Body.siccura.html" file and any other attachments.
  3. Open Siccura Lite: Launch the Siccura Lite application on your desktop.
  4. Configure Your Email: Click on Configure your email to configure the email on which you received the protected message within the Siccura Lite application.
  5. Add Email ID: Click on the "Add Account" to enter the email address and click on Get OTP. An OTP (One-Time Password) will be sent to your registered email.
  6. Verify OTP: Check your email for the OTP, enter it in Siccura Lite, and click "Submit."
  7. Import Attachment: Once verified, click the “Import” tab" Choose the encrypted email attachment you downloaded earlier.
  8. Decrypt Email Body: Tap on the imported email attachment. The email body will decrypt, and you can read the message securely within Siccura Lite.
  9. Repeat for Attachments: For each attachment, follow the same process: import the attachment, tap on it to decrypt, and view its content.

For a video tutorial demonstrating these steps, please watch this instructional video.

Forwarding: Secure Sharing of Protected Emails

Forwarding emails is a common practice to share information with others. Siccura Mail enhances this process by providing a secure way to forward protected emails while maintaining the integrity of the content and ensuring confidentiality. The process of forwarding is consistent across all platforms (Desktop, Android, iOS) but involves specific considerations for Siccura independent clients and Outlook Plugin users.

Before forwarding a protected email, Siccura users need to confirm whether they have the forwarding rights granted by the email owner, typically the administrator. Follow these steps to check your forwarding rights:

  1. Go to your inbox.
  2. Select the protected email for which you wish to forward.
  3. Click on "Request Privacy Reset."
  4. Check if the "Allow Forward/Share" right is visible under "Content Rights - Given."
  5. If the right is not visible, you need to request it from the administrator or co-owner, if assigned. Refer to the "Request Privacy Reset" section for guidance on how to request the "Allow Forward/Share" right.

Keep in mind that this check applies to both the email body and each individual attachment within the email.

The process of forwarding from the Siccura independent client is as follows:

  1. Open the protected email you want to forward.
  2. Click on the "Forward" button.
  3. If you have the "Allow Forward/Share" right, the email body and attachments will be forwarded as intended.
  4. In cases where only limited attachments can be forwarded, follow the same process and request the "Allow Forward/Share" right if necessary.

Forwarding from the Outlook Plugin involves specific steps to ensure the security of the protected email and its content:

  1. Open the Email to forward: Open the protected email you want to forward by double-clicking on the email body. The email will open in the Siccura viewer.
  2. View in Outlook Viewer: After clicking on "Forward", the email will open in the Outlook viewer. However, due to security reasons, the protected email content of the trailing message will not be visible.
  3. Protection Notice: Instead of the protected email content, you'll see a message informing you that the trailing part of this email which you have opened in the reply window has been protected by the email owner and therefore is not available for view in the reply, reply all and forward window as the protection of that part of the message would be lost. If you want to view the trailing message, please open the original email which should be protected.
  4. Protected Trailing Email Content: Type your message. Attach files (If required) and click on send. After forwarding the email, the trailing email content will be encrypted, ensuring the protection of your communication.
  5. Verification of Sent Responses: To verify the protection of your sent email, go to your sent items, double-click on the email you've sent, and open it in the viewer. You'll see the trailing email content displayed securely.

By following these guidelines, you can ensure the secure sharing of protected emails through the forwarding feature within Siccura Mail.

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